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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Service Status

Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting the following areas: Our upstream provider has reported an unplanned outage affecting: Marsden Point, Northland; Paringa, West Coast
Event Start Date 15/08/2026 16:30:00
ETA and Updates Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Bombay South, Auckland; Kaitaia; Te Atatu Central, Auckland; Templeton, Christchurch
Event Start Date 10/08/2026 00:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 26/08/2026 23:59:01
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported degraded 4G coverage affecting Dorie, Canterbury; Rotoroa Island, Auckland.
Event Start Date 28/05/2026 07:31:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date